Industry changes, AICA Energy changes from 11 April 2022

Dear Customers, 

AICA had the privilege to serve you for the past 17 years by contributing to the climate change program initiated by the Australian Government.

The last few years have been a very challenging time for the Australian Solar & Storage industry. The frequent changes in regulations, policies, and the lack of understanding between the Federal Government and State Utilities to manage the Grid or to control the greenhouse gas emission are putting small businesses like us under serious pressure. The following are some of the recent changes:

  • 1st July 2021, the WA government started a mandatory requirement for all new inverters to have a voltage disturbance ride-through (VDRT) capability.
  • 18 Dec 2021, the Clean Energy Council requested the newly installed inverters meet the requirements of AS/NZS 4777.2:2020.
  • 14 March 2022, the Western Power requests inverter systems installed on or after 14 March 2022, must comply with Emergency Solar Management (ESM) requirements. In addition, for most of the new clients, they must upgrade the house main switch to a circuit breaker.
  • 01 April 2022, the Clean Energy Regulator (CER) also started the SRES new rules.

Furthermore,  the supply chain business model  has been distressed with the recent geopolitical developments and  international trade barriers. Some major manufacturers  like LG Solar & LG Battery  are leaving the Solar PV industry, largest solar retailers like  Infinite Energy ceases selling rooftop solar systems, and then largest wholesaler distributors Powerark Solar goes into voluntary administration.

The COVID Pandemic, flood and continuous rain has heavily affected the business across the industry including manufacturers, wholesalers, suppliers, retailers and installers.

AICA Energy, as your local solar PV specialist, has serviced the local states in design & commissioning of high quality energy efficient solutions like Solar Power System (Grid / Off-grid / Hybrid), Battery Energy Storage, Hot Water Heat Pump, LED Lighting and electrical contracting services for the last decade. 

In the past, we were only asked for 10% deposit along with agreement, before the service was provided, and only invoice to clients after the service was completed. 

However, some unethical clients are misusing our service and damaging us, including but not limited to:

  • delay on the deposit payment, and then cancel the contract after service provided includes consultation, inspection, and approved application;
  • delay or reject the full invoice payment after the full installation and service are completed;
  • delay or reject to pay the invoice after the call-out service or after-sales service is completed;
  • delay or reject the sign of the after installation paperwork, including the STC forms;
  • negotiation of invoice amount after the full service provided, without agreeing on extra discount, reject to pay the full invoice.

Therefore, to protect our business, and protect our loyal clients’ benefits, AICA Energy has decided to change the payment terms from 11 April 2022.

  • Deposit: must be paid on the day of the contract signing to secure the deal, schedule the inspection and start the paperwork.
  • Balance of invoice: must be paid on the day of the job scheduled (once the engineering, paperwork, application are approved), to procure the materials and secure the installation/services date;
  • Service Invoice: must be paid on the day of the service order issued to secure the service.

Thank you so much for your time and understanding, 

We hope to be of service to you, your friends and family.

AICA Energy Australia Team